Here at Lifting Gear Products we are proud of our reputation for quality and excellence - that’s why we are committed to providing our customers with the highest quality products.
In the unlikely event that any goods purchased from us are proven to be faulty or do not comply with the Sale of Goods Act 1979, we will offer you a replacement or refund.
Any refunded payments will be made using the original payment method under which you originally purchased the item. Refund payments will be issued once the item has been received back at our warehouse/office.
Refunds for defective products will only be made within 14 days of the purchase date.
Items returned in other cases will require you as the customer to pay the return cost and you must make sure that the item is returned in the original sale condition and packing within 14 days.
If you decide to return an item that is not proven to be faulty you may be liable to pay a restocking charge.
Please note that our returns policy does not apply to made-to-order items, so be sure to check your specifications carefully if ordering custom-made products such as chain slings, hoists, webbing & round slings.
If you miss a delivery attempt you may be liable to pay redelivery charges.
As with any delivery, we recommend that you check your items carefully once you receive them and before they are used or installed. You should also retain your invoice or order number as this may be needed in any future after-sales queries.
To arrange a return, please call us on 0114 244 3456 or email us at firstname.lastname@example.org